Question:
“My home was damaged during installation. Who do I contact to get this resolved?”
-Rebecca H. (48), East Lansing, MI
Answer:
Sorry to hear that, Rebecca. Don’t panic; these things happen.
Before you reach out, make sure to document the damage with photographs and keep any relevant paperwork like contracts, receipts, and any other communication records. Having these records handy can be useful when dealing with contractors, manufacturers, insurance claims, or if the situation escalates to court.
Start by contacting the contractor or installation team directly responsible for the damage. In many cases, the contractor will fix the damages at no cost. Sometimes the dealership you purchase the home from works directly or tangentially with the contractor or installation team.
If for any reason the contractor is unable to assist you, you should then reach out to your retailer or dealer. They will usually be able to help facilitate communication between you and the installation team. You can also contact the manufacturer to report the damage, as these companies typically have their own procedures for handling installation-related issues.
Lastly, if you have insurance coverage for your mobile home, contact your insurance company right away. Provide them with details of the damage as you go through the claims process. In some cases, you may need to reach out to local building authorities or regulatory agencies. They can give you guidance on appropriate steps to take and may help to mediate the situation.
Overview:
- Document the damages and keep any and all relevant records.
- First, contact the contractor/installation team to see if the damages can be repaired.
- You may also contact the retailer/dealer or manufacturer.
- Contact your insurance company to file a claim.
- Consider involving local building authorities or regulatory agencies.
