Question:

“My home was damaged during installation. Who do I contact to get this resolved?”

-Rebecca H. (48), East Lansing, MI

Answer:

We’re very sorry to hear that your home was damaged during the installation process. Don’t panic; these things happen. There are several parties involved that you may wish to contact, depending on how you purchased your home.

But before reaching out, make sure to document the damage with photographs and keep any relevant paperwork like contracts, receipts, and any other communication records. Having these records handy will be useful when dealing with contractors, manufacturers, and insurance claims, or should the situation escalate to court.

Begin by contacting the contractor or installation team directly responsible for the damage. In many such cases, the contractor will fix the damages at no cost to you. In some instances, the mobile home dealership from which you purchased the home may already work directly or tangentially with the contractor or installation team. If, for any reason, the contractor is unable to assist you, you should reach out to your retailer or dealer. They may be able to better facilitate communication between you and the installation team. You can also contact the manufacturer of the mobile home to report the damage, as these companies will typically have specific procedures for handling installation-related issues.

Furthermore, if you have insurance coverage for your mobile home, contact your insurance company. Provide them with details about the damage, and they can guide you through the claims process. In some cases, you may need to involve local building authorities or regulatory agencies. They can provide guidance on the appropriate steps to take and may be able to help mediate the situation.

Overview:

  • Document the damages and keep any and all relevant records.
  • First, contact the contractor/installation team to see if the damages can be repaired.
  • You may also contact the retailer/dealer or manufacturer.
  • Contact your insurance company to file a claim.
  • Consider involving local building authorities or regulatory agencies.